Research to journeys in minutes
Journey AI instantly converts customer research into journey maps packed with actionable insights—so you can make better decisions, faster.
The best enterprises manage customer journeys with TheyDo
)
Slash your mapping time by 85%
On average, journey mapping takes 74 hours. Journey AI brings that down to minutes, giving you time back to focus on delivering exceptional customer experiences.
)
Learn directly from your customers
Journey AI uses your text-based research—everything from sticky notes to surveys—to create unbiased journey maps based directly on customer feedback.
)
Make customer-centric decisions
Journey AI helps you contextualize masses of customer research at super speed — so you can make outside-in decisions with customer insights in the spotlight.
How it works
)
Map
)
Maintain
)
Reveal
Features for better, faster journeys
Research analysis
Upload your text-based customer research. Journey AI extracts insights and maps them in a journey.
Journey generation
Get instant, high quality journeys that include journey title, description, phases, steps, insights and opportunities.
Journey updating
Add content to existing journeys as new customer research comes in, making your journeys a real-time source of truth.
Insight categorization
Get perfectly categorized insights from your research, sorted into Needs, Pains, Gains, and Observations.
Insight review
Stay in control by reviewing insights before accepting them. AI-generated insights are always marked for easy distinction.
Opportunity reveal
Instantly flag problem areas in your customer journeys with the highest potential for business impact.
Highlight direct quotes
Keep the customer voice front and center, with quotes from your research automatically nested and highlighted.
Never used to train models
Your data is private and secured just for you. We take meticulous care to ensure 100% privacy.
100% Private
)
Technology and infrastructure
)