How to to simplify your customer’s journey around trust and convenience.
Journey Management Blog
Future-forward perspectives on customer journeys, CX, personas and customer-centric collaboration from TheyDo
Conquering fragmentation: Jumbo’s journey-driven workflow
Fragmented data drags down lots of teams, keeping them from seeing the big picture and aligning on what’s important. Jumbo is successfully using Journey Management to flip the script within their organization.
Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.
We’re super excited to announce that we’ve raised a $1.7M Seed-investment. Here's how we're going to use these funds.
Customer stories
Conquering fragmentation: Jumbo’s journey-driven workflow
Fragmented data drags down lots of teams, keeping them from seeing the big picture and aligning on what’s important. Jumbo is successfully using Journey Management to flip the script within their organization.
How Essent uses personas and journeys to align everyone on what its service partners and customers need when shopping for products to go (more) green.
When VEMT started using Journeys to help its customers buy in a smart way, closing deals went a lot faster.
Since TomTom Telematics rebranded its B2B into Webfleet Solutions, following the company’s acquisition by Bridgestone, the fleet management solution is on its way to becoming Europe’s top customer-centric choice.
CX
Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve.
How to grow your tech stack to meet your CX efforts
Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.
While most companies have made the transition from waterfall to agile, from spreadsheet-centric to project management, from analogue to digital — the same problems still exist everywhere: Departments don’t like to talk to each other while the customer journey forces them to do it anyway.
Innovation
The double diamond lacks a feedback loop, so we built it
Design Thinking is a wonderful problem-solving process. But it's linear. Until it isn't. Here's how we turned the flow into a flywheel that keeps on spinning.
Design Thinking is incredibly hard to scale. Especially across vertical process-oriented organisations. So what can you do about it?
Yesterday I listened to Marc Andreessen’s essay on “It’s time to build” and it struck me that he is a great design thinker at heart.
Have you ever wondered how to make your marketing efforts more effective? There’s a simple trick hiding in plain sight.
Journey Management
Why experience has become the dominant global currency
How to to simplify your customer’s journey around trust and convenience.
Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.
We’re super excited to announce that we’ve raised a $1.7M Seed-investment. Here's how we're going to use these funds.
While most companies have made the transition from waterfall to agile, from spreadsheet-centric to project management, from analogue to digital — the same problems still exist everywhere: Departments don’t like to talk to each other while the customer journey forces them to do it anyway.
New features
New: comments and @mentions
From now on you can nudge your team, colleagues and stakeholders with comments. Need their attention? Try mentioning them.
Here we are again! Rolling out to workspaces today is the Custom Taxonomy. Using your own labels and naming conventions to manage every solution around the journey.
Journey Management is a cross-team discipline and with hundreds of journeys to manage, keeping track of everything is hard. The new TheyDo Dashboard will help you to get overview.
Knowing what to do next and why across the entire Customer Experience just got a lot easier.
Tools & Methods
How to grow your tech stack to meet your CX efforts
Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.
Looking for an edge to outperform your competitors? Stop paying for expensive market research, use the power of small data and get unique insights with less than a day of work.
Structure your Journey Framework so everything fits in.
Here are the 5 vital steps to create personas that actually work, explained in a way you never heard before.
Webinars
Redefining Customer Journey Management #5
The big wrap-up. Get the overview of all episodes condensed into an actionable checklist.
Let's get practical! Today we hear how Minyou (KPN Netwerk) and Mijke (Guidion) use journeys to build a bridge between customer experience and business operations.
Hear from CX Leaders at ING and RTL how they organise teams around the customer journey.
Hear from CX Leaders at Ace&Tate and Vodafone how they set up a journey framework to organise customer journeys.