Bol.com, the leading online retailer in the Netherlands set out to fundamentally change the way they combine Big and Small Data with TheyDo playing a critical role.
The what TheyDo blog
Future-forward perspectives on customer journeys, CX, personas and customer-centric collaboration from home
Persona template
Here are the 5 vital steps to create personas that actually work, explained in a way you never heard before.
Design Thinking is incredibly hard to scale. Especially across vertical process-oriented organisations. So what can you do about it?
Yesterday I listened to Marc Andreessen’s essay on “It’s time to build” and it struck me that he is a great design thinker at heart.
Customer stories
How bol.com identified the needs of its 34.000 partners
Bol.com, the leading online retailer in the Netherlands set out to fundamentally change the way they combine Big and Small Data with TheyDo playing a critical role.
CX
Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve.
Persona template
Here are the 5 vital steps to create personas that actually work, explained in a way you never heard before.
Innovation
The fundamental flaw of Design Thinking and how to fix it
Design Thinking is incredibly hard to scale. Especially across vertical process-oriented organisations. So what can you do about it?
Yesterday I listened to Marc Andreessen’s essay on “It’s time to build” and it struck me that he is a great design thinker at heart.
Personas
Persona template
Here are the 5 vital steps to create personas that actually work, explained in a way you never heard before.