Journey Management Blog

Future-forward perspectives on customer journeys, CX, personas and customer-centric collaboration from TheyDo

Ask me anything

Bring your Journey Management questions to this weekly drop-in meeting with key members of TheyDo, every Wednesday at 12:00 CEST.

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We kicked-off our three-part webinar series on standardizing Journey Management with an interview with all-star Kim Salazar, Journey Management trainer and expert from the Nielsen Norman Group. Soak up Kim’s pearls of wisdom about why organizing your business around journeys is paramount and how you can start doing it today.

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Customer stories

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Use journeys and design thinking to make bold moves

Rob Paauw, Manager customer experience at PostNL, shares how the company's teams are coming together through a journey-centric way of working.

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CX

Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve.

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TheyDo partners with Qualtrics to bring CX data and Journey Management together

TheyDo integrates with the world’s leading CX platform to enable its clients to improve the customer experience by working as one.

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While most companies have made the transition from waterfall to agile, from spreadsheet-centric to project management, from analogue to digital — the same problems still exist everywhere: Departments don’t like to talk to each other while the customer journey forces them to do it anyway.

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Innovation

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Customer Journey Double Diamond Explained

The double diamond lacks a feedback loop, so we built it

Design Thinking is a wonderful problem-solving process. But it's linear. Until it isn't. Here's how we turned the flow into a flywheel that keeps on spinning.

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Journey Management

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TheyDo partners with Qualtrics to bring CX data and Journey Management together

TheyDo integrates with the world’s leading CX platform to enable its clients to improve the customer experience by working as one.

Read story

New features

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New features to standardize Journey Management

Cut down the time it takes to standardize the way you populate journeys and collaborate with colleagues (by 50%!) and let customer-centric opportunities surface more easily.

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Here we are again! Rolling out to workspaces today is the Custom Taxonomy. Using your own labels and naming conventions to manage every solution around the journey.

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Journey Management is a cross-team discipline and with hundreds of journeys to manage, keeping track of everything is hard. The new TheyDo Dashboard will help you to get overview.

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Tools & Methods

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How to grow your tech stack to meet your CX efforts

Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.

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Ask me anything

Bring your Journey Management questions to this weekly drop-in meeting with key members of TheyDo, every Wednesday at 12:00 CEST.

Read story

We kicked-off our three-part webinar series on standardizing Journey Management with an interview with all-star Kim Salazar, Journey Management trainer and expert from the Nielsen Norman Group. Soak up Kim’s pearls of wisdom about why organizing your business around journeys is paramount and how you can start doing it today.

Read story