Journey Management Blog

Future-forward perspectives on customer journeys, CX, personas and customer-centric collaboration from TheyDo

Conquering fragmentation: Jumbo’s journey-driven workflow

Fragmented data drags down lots of teams, keeping them from seeing the big picture and aligning on what’s important. Jumbo is successfully using Journey Management to flip the script within their organization.

Customer stories

Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.

CX

Journey Management

Tools & Methods

We’re super excited to announce that we’ve raised a $1.7M Seed-investment. Here's how we're going to use these funds.

Journey Management

Customer stories

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Conquering fragmentation: Jumbo’s journey-driven workflow

Fragmented data drags down lots of teams, keeping them from seeing the big picture and aligning on what’s important. Jumbo is successfully using Journey Management to flip the script within their organization.

Customer stories

Since TomTom Telematics rebranded its B2B into Webfleet Solutions, following the company’s acquisition by Bridgestone, the fleet management solution is on its way to becoming Europe’s top customer-centric choice.

Customer stories

CX

Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve.

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How to grow your tech stack to meet your CX efforts

Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.

CX

Journey Management

Tools & Methods

While most companies have made the transition from waterfall to agile, from spreadsheet-centric to project management, from analogue to digital — the same problems still exist everywhere: Departments don’t like to talk to each other while the customer journey forces them to do it anyway.

CX

Journey Management

Innovation

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Customer Journey Double Diamond Explained

The double diamond lacks a feedback loop, so we built it

Design Thinking is a wonderful problem-solving process. But it's linear. Until it isn't. Here's how we turned the flow into a flywheel that keeps on spinning.

Innovation

Journey Management

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Why experience has become the dominant global currency

How to to simplify your customer’s journey around trust and convenience.

Journey Management

Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.

CX

Journey Management

Tools & Methods

We’re super excited to announce that we’ve raised a $1.7M Seed-investment. Here's how we're going to use these funds.

Journey Management

While most companies have made the transition from waterfall to agile, from spreadsheet-centric to project management, from analogue to digital — the same problems still exist everywhere: Departments don’t like to talk to each other while the customer journey forces them to do it anyway.

CX

Journey Management

New features

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New: comments and @mentions

From now on you can nudge your team, colleagues and stakeholders with comments. Need their attention? Try mentioning them.

New features

Here we are again! Rolling out to workspaces today is the Custom Taxonomy. Using your own labels and naming conventions to manage every solution around the journey.

New features

Journey Management is a cross-team discipline and with hundreds of journeys to manage, keeping track of everything is hard. The new TheyDo Dashboard will help you to get overview.

New features

Tools & Methods

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How to grow your tech stack to meet your CX efforts

Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.

CX

Journey Management

Tools & Methods

Here are the 5 vital steps to create personas that actually work, explained in a way you never heard before.

Tools & Methods

Customer Journey Management

Redefining Customer Journey Management #5

The big wrap-up. Get the overview of all episodes condensed into an actionable checklist.

Webinars

Let's get practical! Today we hear how Minyou (KPN Netwerk) and Mijke (Guidion) use journeys to build a bridge between customer experience and business operations.

Webinars