Redefining Customer Journey Management #5
The big wrap-up. Get the overview of all episodes condensed into an actionable checklist.
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About this series
In this new webinar series by TheyDo & Essense, we put companies in the spotlight that have adopted customer-centric changes in 2020 to enable collaboration and innovation, even while remote.
Watch the recording to hear from changemakers at companies like PostNL, bol.com, and Eventbrite.
In this 2020 roundup webinar, you’ll hear how teams at these customer-centric powerhouses have not only kept their customer journeys a priority in 2020 but also which challenges they faced. We’ll discover how they’ve found new ways to scale design thinking and collaboration to understand customers, experiment with marketing, conduct agile PI planning, and more.
Previous episodes in serie
Hear from CX Leaders at Ace&Tate and Vodafone how they set up a journey framework to organise customer journeys.
Hear from CX Leaders at ING and RTL how they organise teams around the customer journey.
Let's get practical! Today we hear how Minyou (KPN Netwerk) and Mijke (Guidion) use journeys to build a bridge between customer experience and business operations.