TheyDo partners with Qualtrics to bring CX data and Journey Management together
TheyDo integrates with the world’s leading CX platform to enable its clients to improve the customer experience by working as one.
TheyDo announced it will partner with Qualtrics to integrate customer experience (CX) data and Journey Management. The data integration between Qualtrics and TheyDo makes it easy to bring measured insights into the Journey Management workflow. It combines quantitative and qualitative insights in one view, solving the typical challenges associated with measuring CX.
By partnering with Qualtrics, TheyDo enables organizations worldwide to make every interaction an experience that matters. The partnership connects customer satisfaction, journey completion and effort scores to specific journeys, turning metrics into more than just numbers. The scores become the story, as TheyDo reveals which opportunities to explore further.
Journey Management creates a smooth hand-off between departments by showing where one journey begins and another ends. As Mustafa Gurel, CX manager at the bank Van Lanschot Kempen points out: “It’s a continuous challenge to keep everyone in the loop regarding the added value for both customer and business. Luckily, managing journeys helps everyone to align.”
TheyDo Co-founder and CEO, Jochem van der Veer elaborates on the significance of this new partnership, saying: “Having this partnership in place is a big enabler for our mutual customers. Bringing the Qualtrics data directly into the Journey Management process in TheyDo is a key step toward the journey-centric Enterprise. I’m excited for the future of Journey Management – our partnership with the global leader in CX Management underlines how important the shift in business is for companies all over the world.”
With the Qualtrics integration in place, you can now connect business goals to customer needs, and measure exactly how work from different teams impact your customer experience. For further information, please reach out to Alexis Podolny to discover how measuring impact will help your teams to practice Journey Management
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