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TheyDo powers customer-centric collaboration at large organizations around the globe, from corporates to agencies and consulting firms to internet companies.
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Rob Paauw, Manager customer experience at PostNL, shares how the company's teams are coming together through a journey-centric way of working.
Journeys are becoming the focal point of Van Lanschot’s ambitions to connect the customer experience with business goals. They’re using journey-centric tooling to understand the opportunities and solutions that will make the most impact.
Fragmented data drags down lots of teams, keeping them from seeing the big picture and aligning on what’s important. Jumbo is successfully using Journey Management to flip the script within their organization.
How Essent uses personas and journeys to align everyone on what its service partners and customers need when shopping for products to go (more) green.
Since TomTom Telematics rebranded its B2B into Webfleet Solutions, following the company’s acquisition by Bridgestone, the fleet management solution is on its way to becoming Europe’s top customer-centric choice.
Bol.com, the leading online retailer in the Netherlands set out to fundamentally change the way they combine Big and Small Data with TheyDo playing a critical role.
B2B Marketer at bol.com
Sr. CX Strategist Webfleet
Jasper van Heusden
Strategy at E+
UX Designer at Randstad
Global Marketing Director Randstad
Have you mastered journeys?
Each organization is different, and each team needs different things in their path towards journey excellence. Find out where you are and what to do next.Do the maturity scan
Starting from the customer journeys is essential
Personas streamline team communication
Customer Experience is a crossfunctional effort
Talking to real customers should be common practice
Big data tells you what, people tell you why