Go from mapping to management

Unlock business and customer alignment with journey management at the heart of your operation.

5 building blocks to create links across journeys

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Insights
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Personas
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Opportunities
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Solutions
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Metrics
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    Centralize customer insights
    Bring customer knowledge together in a journey-centric hub for all teams.
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    Link insights across journeys
    One of TheyDo's super powers is to reveal how one insight can be based on many journeys.
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    Reveal which pains impact experience
    Create overview of big and small pains, across all your journeys.
insights

Standardize your journey work

Organize journeys in a way that everyone understands, see the big picture when everything is linked, and use templates to standardize the process.
Templates graphics transparent

Create clarity across teams

Hierarchies

Structure a journey hierarchy

Connect your customer journeys in a framework to see the full customer lifecycle. Zoom in on Journey Boards for deeper insights.
Taxonomy

Consistent tags and taxonomy

Reduce confusion by defining terms for insights, opportunities and solutions & the tags and statuses within them.
3 card cascade

Scale with journey templates

Standardize team workflows with templates for a shared starting point and linking so that nothing gets lost across your org.
reveal opportunities

Reveal top customer needs

Uncover hidden Opportunities in your journey research—use the Opportunity Matrix to track opportunities across all your organization’s journeys. Winning buy-in is easy when everyone sees what you see.

Track impact across teams

Achieve customer-centricity by getting your team on the same page about how their part of the work resolves customer needs.

solution and metric
Value

Link Solutions with business value

Show stakeholders how your proposed solutions connect directly back to the customer’s problems.
Integrate PM tools

Integrate with PM tools

Push Solutions to delivery. Easily track your work from insight to implementation by integrating with Jira or Azure DevOps.
metrics

Track metrics in journeys

Monitor progress on CSAT and NPS directly in your journeys & journey steps with Metrics, so you always keep sight of company goals.

Features for teams that organize at scale

knowledge-hub

Libraries

Filter and manage all Insights, Opportunities, or Solutions created across your organization.

current-journey

Custom lanes

Create a vertical structure to compare different variations of journeys.

opportunity

Custom types and statuses

Create a standardized approach to labeling Opportunities and Solutions.

views

Notifications

Track activity and get notifications about what happened.

journey-community

Live collaboration

Everyone works together in sync with no save button required.

persona

Comments and @mentions

Give everyone an update on who is doing what and where.

templates

Templates

Create standardized templates for a simple start every time. *Community templates coming soon!

contributor

Integrations

Two-way sync between TheyDo and Qualtrics, Expoints, Jira & Azure DevOps. *More integrations coming soon.

Own your journeys like never before