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Building Blocks

Learn about the core building blocks of TheyDo, so you'll be mapping your customer experience in no time.

5 Guides

With Personas, you create lively descriptions of the most important customer types. This guide explains how this helps you improve your CX.

With solutions, you capture ideas or concepts for new or existing features, products, or services. This guide gives you a first intro to help you get started.

Opportunities help you to identify and prioritize the key areas for improvement in your journeys. This guide introduces opportunities and helps you get started.

Learn how a journey-centric hierarchy helps you to manage customer experience.

With TheyDo journeys, you can capture customer insights, opportunity areas, solutions, supporting processes, and more. This guide introduces journeys and helps you get started.

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