A customer-centric workflow from problem to solution.
Define what’s in
and out of scope
Start by defining what part of a business goal or strategy you want to solve.
Make sure you understand each customer type
Give your customers a name and face making it easy for everyone to relate to them when making decisions.
Turn insights into
Map journeys to demystify your customer behavior. Know what happens where and why when every step in a journey is uncovered.
Marc Liem B2B Marketing Albert Heijn
TheyDo helped us define the why behind the customer segmentation data we use to deliver a better service to our customers.
Highlight opportunities for innovation
Highlight the most important problems in your customer journey to show what matters most.
Prioritise solutions customers need
Prioritizing your backlog becomes easy once you know which solutions fit the real problem you want to solve.
Share journeys company wide
Rally everyone around the customer by sharing your journeys company-wide.
The team behind TheyDo has extensive experience in helping companies get customer centric, which means the product is constantly evolving.
Try TheyDo today
If you’re curious about what your customers need,
you can innovate with TheyDo.