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One tool for your entire company to share knowledge, get a complete
overview of the Customer Experience and prioritize what to do next.


Unlimited team members, Use TheyDo Free forever

Get Started
A simple way to get started for teams new to TheyDo
  • 3 Customer Journeys
  • 1 Workspace
  • Unlimited Personas

Is billed annually per member/month €25 per member/month billed monthly

Buy Team
Everything in Free, plus
  • Unlimited Journeys
  • Unlimited Workspaces
  • Viewer accounts

For companies seeking enterprise-grade control and workflows

Contact Us
Everything in Pro, plus
  • Single Sign-On (SSO)
  • Personalized onboarding
  • Custom invoicing

Consultant Plan

€22.50 per member/month billed yearly

For freelancers, consultants, and agencies working with clients

Get in touch
Get in touch

Working with clients in TheyDo?

  • Private, secure workspace for every client

  • Control accesses for team members

  • Manage multiple organizations with one account

  • Invite viewers in a secure environment

All TheyDo’s
features in a row

Customer Journeys
User types
Contributors, Viewers
Contributors, Viewers
Contributors, Viewers, Admins
Customer Journeys
Solution management
Solution workflow
Workspace management
Real-time collaboration
Sharing Journeys
Invite viewers
Collaborative workspaces
Detailed user management
Security & Support
Self-service knowledge base
Email support
2 days
1 day
4 hours
In-app chat support
1 day
Usually instant
Usually instant
Penetration Test reports
Customer Success Manager
Personalized Onboarding
Custom Invoicing
Security Review & MSA support

Pricing FAQ

Answers to common questions about pricing and billing.

What's included in the Free plan?

The Free plan enables you to experience the power of visual collaboration firsthand: with unlimited team members, 3 customer journeys, and access to all our features. Basically we believe every team should be able to start organizing customer experience on their own terms. Once you get to your 4th journey, we believe the return on investment is a no-brainer so that’s where the Paid plan starts.

How can I get started?

When you sign up, you’re on the Free plan
by default. The Free plan is designed for
teams just starting out with journey mapping: you can invite as many team members and create as many personas as you need, but only 3 journeys will be editable. Once you need more journeys or Workspaces, check out our Pro or Enterprise plans.

Can we pay via invoice?

Yes. You can choose to pay via invoice when creating an annual subscription worth more than €2.000 / year.


How safe is our data?

We use industry-standard cloud infrastructure along with extra safeguards to ensure your data remains secure. Security →


What are Contributors?

These are users who contribute and analyze data in TheyDo, like researchers, designers, and product managers.

What are Viewers?

These are users who can read and see all your data and insights but can’t edit. However, the viewers can add comments on all data. You can have unlimited viewers and assign them to different Workspaces.

How does adding users to my Organization affect my billing?

You have total control of your billing so that there are no surprises. You can assign Admins and Contributor roles to every user in your Organization. They can invite other users to join your Organization. For every user in the Pro plan you add, you will get a notification about a prorated fee. Once you accept it, invites are sent out.


How can I work with people from outside my organization?

Simply invite clients and external partners as Viewers. Viewers can see everything in your Workspace, but cannot edit the content. Another way to share your work is by selecting “share” inside a  Journey to create a share link everyone with that link can view.