Pricing

First, you explore TheyDo in its full glory. Once you get to the point where you know this will work for you and your organization, TheyDo offers 3 simple plans.

Start

Setup TheyDo and explore all features in its full glory. Unlimited users, free up to 3 journeys

€0 user/month
Get started Free
Bill annually
Pro
€ 23 € 25 user/month

For teams or individuals starting out with journey mapping

Choose Pro
Great to start small
  • Unlimited journeys
  • Unlimited viewers
  • 1 Journey framework
  • 1 Workspace
Business
€ 41 € 45 user/month

For organizations looking to standardize customer journey management

Choose Business
Everything in Pro and:
  • 3 workspaces
  • 3 frameworks
  • Integrations (Jira, DevOps)
  • Workspace admins
Enterprise
Contact us

For complex organizations needing advanced security and customization

Talk to sales
Everything in Business and:
  • SSO (SAML)
  • Advanced security
  • Guided training Programs
  • Admin controls
  • Custom Invoicing
  • Volume discounts
  • Training programs

Working with clients?

Consultant

For small teams of experts looking to create a source of truth

  • Everything in Business
  • Custom workspaces for clients
  • Free viewers
€35 user/month
Apply now

All features and compare plans

Pro
Business
Enterprise
Users
€25 per user
€45 per user
Contact us
Viewers
Unlimited
Unlimited
Unlimited
Workspaces
1
3
Unlimited
Private workspaces
-
Usage
Journeys
Unlimited
Unlimited
Unlimited
Boards
8
Unlimited
Unlimited
Frameworks
1
3
Unlimited
Integrations
Jira
-
Azure DevOps
-
Miro
-
Coming soon
Coming soon
Qualtrics
-
-
Coming soon
Salesforce
-
-
Coming soon
Medallia
-
-
Coming soon
Usabilla
-
-
Coming soon
Support
Self-serve knowledgebase
Email support
2 days
1 day
1 day
In-app chat support
1 day
Usually instant
Usually instant
Enablement modules
-
-
Customer success manager
-
-
Mapping features
Customer journeys
Personas
Solution management
Custom lanes
Live collaboration
Comments, @mentions
Sharing & public links
PDF export
Custom branding
Framework features
Locking lanes
Repositories
Custom templates
Prioritization features
Notifications center
Opportunity matrix
Custom types and status
Custom groups
Security
Encrypted data & backups
Data processing agreement
-
Penetration test reports
-
-
Security Review & MSA support
-
-
Flexible payment options
-
-
Single sign-on
-
-
Custom invoicing
-
-

Pricing FAQ

Answers to common questions about pricing and billing.

What's included in the Free plan?

The Free plan enables you to experience the power of visual collaboration firsthand: with unlimited team members, 3 customer journeys, and access to all our features. Basically we believe every team should be able to start organizing customer experience on their own terms. Once you get to your 4th journey, we believe the return on investment is a no-brainer so that’s where the Paid plan starts.

How can I get started?

When you sign up, you’re on the Free plan
by default. The Free plan is designed for
teams just starting out with journey mapping: you can invite as many team members and create as many personas as you need, but only 3 journeys will be editable. Once you need more journeys or Workspaces, check out our Pro or Enterprise plans.

Can we pay via invoice?

Yes. You can choose to pay via invoice when creating an annual subscription worth more than €2.000 / year.

 

How safe is our data?

TheyDo ISO27001 certification

We’re ISO 27001 certified, using industry-standard cloud infrastructure along with extra safeguards to ensure your data remains secure. Security →

 

What are Contributors?

These are users who contribute and analyze data in TheyDo, like researchers, designers, and product managers.

What are Viewers?

These are users who can read and see all your data and insights but can’t edit. However, the viewers can add comments on all data. You can have unlimited viewers and assign them to different Workspaces.

How does adding users to my Organization affect my billing?

You have total control of your billing so that there are no surprises. You can assign Admins and Contributor roles to every user in your Organization. They can invite other users to join your Organization. For every user in the Pro plan you add, you will get a notification about a prorated fee. Once you accept it, invites are sent out.

 

How can I work with people from outside my organization?

Simply invite clients and external partners as Viewers. Viewers can see everything in your Workspace, but cannot edit the content. Another way to share your work is by selecting “share” inside a  Journey to create a share link everyone with that link can view.