Move away from a product-only mentality
Move from goals to a lifecycle framework that holds all of the journeys and can compare the experience of current and future journeys.
Start with a service design blueprint template
Using the service blueprint template in TheyDo, you can start with a base and go from here.
Get overview and get organized
Map the internal actions, processes, and people needed to support a customer journey – all in the same system.
Create a holistic service architecture
Use Journey Management to align your organization’s vision and business models with service design in one service design architecture.
Watch CX improvements flow
Create a shared understanding across teams and departments that lets the obvious (and not so obvious) opportunities for CX improvements happen with ease.
Stimulate communication that comes all the way up from service users by making them co-owners of the service journey.
Connect departmental business goals to your customer’s exact needs while understanding the impact of changes and how it all adds up.
Drive C-suite adoption
Break down NPS into solvable pieces of the puzzle that everyone can work with.