Redefining Customer Journey Management (ep. 4)
This episode’s topic: Cross-journey collaboration
Wednesday 24 March 2021
16:00 – 17:00 (CET)
Hear from CX Leaders at ING and RTL how they organise teams around the customer journey.
Hear from CX Leaders at Ace&Tate and Vodafone how they set up a journey framework to organise customer journeys.
In this new webinar series by TheyDo & Essense, we put companies in the spotlight that have adopted customer-centric changes in 2020 to enable collaboration and innovation, even while remote.
Watch the recording to hear how the landscape of CX is rapidly changing. The customer-centric transformation is accelerating teams and organisations everywhere.