Kim Salazar: Defining Journey Management

We kicked-off our three-part webinar series on standardizing Journey Management with an interview with all-star Kim Salazar, Journey Management trainer and expert from the Nielsen Norman Group. Soak up Kim’s pearls of wisdom about why organizing your business around journeys is paramount and how you can start doing it today.

Scale your journey-centric way of working

Learn how to scale a journey-centric way of working in this webinar.

Prioritizing your Roadmap with Journey Management

How do you make sure that your teams collaborate smoothly across the double diamond and end up with a backlog of features that customers really want?

The magic of organizing around journeys with Maria Ebro

A session with Maria Ebro on building fully cross-functional teams.

Build your Journey Lifecycle Framework (in 5 steps)

Learn a 5-step approach to setting up the journey framework for your organization.

Redefining Customer Journey Management #5

The big wrap-up. Get the overview of all episodes condensed into an actionable checklist.

Redefining Customer Journey Management #4

Let's get practical! Today we hear how Minyou (KPN Netwerk) and Mijke (Guidion) use journeys to build a bridge between customer experience and business operations.

Redefining Customer Journey Management #3

Hear from CX Leaders at ING and RTL how they organise teams around the customer journey.

Redefining Customer Journey Management #2

Hear from CX Leaders at Ace&Tate and Vodafone how they set up a journey framework to organise customer journeys.

Redefining Customer Journey Management #1

In this new webinar series by TheyDo & Essense, we put companies in the spotlight that have adopted customer-centric changes in 2020 to enable collaboration and innovation, even while remote.