The big wrap-up. Get the overview of all episodes condensed into an actionable checklist.
Let's get practical! Today we hear how Minyou (KPN Netwerk) and Mijke (Guidion) use journeys to build a bridge between customer experience and business operations.
Hear from CX Leaders at ING and RTL how they organise teams around the customer journey.
Hear from CX Leaders at Ace&Tate and Vodafone how they set up a journey framework to organise customer journeys.
In this new webinar series by TheyDo & Essense, we put companies in the spotlight that have adopted customer-centric changes in 2020 to enable collaboration and innovation, even while remote.
Watch the recording to hear how the landscape of CX is rapidly changing. The customer-centric transformation is accelerating teams and organisations everywhere.